08 October 2009

Communication Errors

Tev says he wants to create a fillable Acrobat form and asks me where to start. I respond with question after question: Who's it for? What information? How many fields? Will online work better? What about fax? I'm frustrated after a while. I wish he'd explained from the start. I don't blame him though; everybody seems to be this way.

This morning the [client name] IT Director sent me a directive email with several paragraphs, bullet lists, and mud. Figuring out what he wanted me to do was like decrypting the DaVinci code. It may be clear in your head, but that doesn't mean it's clear outside of it.

I resolve to be a clearer communicator.